Shopping Policies

Order Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) from the time the order is placed. Please note that processing times may vary depending on product availability and order volume.
Shipping Times: Our shipping times depend on the location of the product supplier and the destination address. Typically, shipping takes between 7-25 business days for most orders. Please refer to the product page for estimated delivery times.
Shipping Costs: Shipping fees are calculated at checkout based on the weight, size, and destination of your order. Any applicable discounts will be applied automatically during the checkout process.
Tracking Information: Once your order has been shipped, we will provide you with tracking information via email. Please note that tracking may take 2-3 business days to update once the order has been dispatched.

Modifications: We strive to process orders quickly to ensure fast delivery, but if you need to modify your order, please contact us immediately. Modifications may not be possible if the order has already been processed or shipped.
Cancellations: Orders can be canceled within 1 hour of placing them. After that, we cannot guarantee the cancellation of the order, as it may have already been processed for shipment.

Return Policy: We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of receiving the item, provided it is in its original, unused condition. Please note that some products may not be eligible for returns due to hygiene or safety reasons.
Return Process: To initiate a return, please contact our customer service team at [email address] with your order number and reason for return. We will provide you with a return authorization and further instructions.
Refunds: Once your returned item is received and inspected, we will issue a refund to your original payment method. Please allow 7-10 business days for the refund to process. Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect item received).

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will request photos of the damaged or defective product and work with you to resolve the issue. Depending on the situation, we will either issue a full refund, send a replacement, or provide a store credit.

Product Availability: While we make every effort to keep our inventory up to date, occasional stock shortages may occur due to supply chain issues. If an item is out of stock after an order is placed, we will notify you as soon as possible and provide options to either wait for the product to restock, select a different item, or receive a full refund.
Substitutions: In the event that a product is unavailable, we may offer a similar product of equal or greater value. You can choose to accept the substitution or request a full refund.

Privacy: We are committed to protecting your privacy. We will only use the personal information you provide to process your order and communicate with you about your purchase. We do not sell or share your personal information with third parties.
Security: All transactions on our website are secured using SSL encryption technology to ensure that your information is protected during checkout. Your payment details are never stored on our servers.

If you have any questions or concerns regarding your order, please contact our customer service team at storevandv@gmail.com
. We strive to respond to all inquiries within 1-2 business days.

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